Refund policy

RETURNS, REFUNDS & REPLACEMENTS

RETURNS

Faulty or Damaged Returns

If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to customerservice@junimperium.co.uk

You must contact us within 3 working days of delivery/receipt.

Please provide as much information as possible including your order number and details of any damage including photographs to customerservice@junimperium.co.uk

We will arrange for your order to be returned at our cost and we will do our best to provide a replacement if available.

 Non-Faulty Returns

If you wish to return Products which are not faulty, please contact us at customerservice@junimperium.co.uk with details of your order within 14 days of delivery of your order.

Confirmation of your wish to return your order/product will be acknowledged by email.

Please ensure all products are checked fully upon receipt, as non-faulty returns can only be processed from the original delivery address and within the returns time window above.

Any returned products must be returned to us in good condition, with all packaging intact to allow for subsequent resale.

All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods to our designated warehouse.

Any product returned must be within its original packaging, contain the relevant paperwork delivered with it and be adequately packed to avoid any possible damage.

The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. 

 

REFUNDS AND REPLACEMENTS

We will provide a refund or provide a replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of delivery/receipt.

Where a replacement item is not available, due to it being discontinued or the original item being a "Limited Release," we will reimburse you for the full cost of the purchased item only as well as any relevant shipping costs. No other payment will be allowed.

Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full.
You must inform your courier of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation.
We must have confirmation of these breakages or shortages within 3 working days of delivery/receipt.

Photographic evidence is required by all the courier companies we use, if an item has been damaged during transit.

In the case of a return being necessary, you as the customer will be advised on how this will be returned. You may have to be available for at an agreed time window to allow the courier to collect this item.